This policy and its contents have been prepared by QNB Finansfaktoring and are the property of QNB Finansfaktoring. All or part of its content cannot be copied, used, shared with third parties, disclosed and reproduced without the prior written approval of QNB Finansfaktoring.
Our purpose
QNB Finansfaktoring prioritizes the protection of the personal data of our customers or third parties (the "Users") using our website, mobile site, and mobile application, as well as the establishment of transparency and mutual trust in these matters. First, we would like to thank you for choosing our QNB Finansfaktoring website, www.qnbff.com, or the pages thereof, including but not limited to our mobile social media pages site, and mobile applications (collectively "QNB Finansfaktoring Pages").
This Privacy Policy (the "Policy") relates to your personal data processed by QNB Finansfaktoring when you visit our www.qnbff.com website or use the mobile site, our mobile application, and other QNB Finansfaktoring Pages.
Please find more details about the processing of your personal data by QNB Finansfaktoring on the Personal Data Protection page.
Why we ask for your Data;
We request your personal data for the following main purposes, including but not limited to;
- Allowing online factoring application,
- Being able to carry out intelligence, information research, planning, and statistical studies for creditworthiness evaluations,
- Communicating with you about the updates,
- Enabling our future interactions and communication with your company,
- Providing guidance on products that you may be interested in, taking into account your usage habits, and providing information about campaigns, in order to improve the quality of our company's products and services and being able to carry out promotional, marketing, promotional, and campaign activities for the mentioned services and products,
- Improving the quality of service on our QNB Finansfaktoring pages, getting to know our users and using this in customer analysis, engaging in various marketing and advertising activities,
- Evaluating customer complaints and suggestions related to our services, solving the problems of our users related to our factoring products,
- Allowing our contracted institutions and solution partners to offer suggestions to our users, informing the users about our services.
If we are processing your data for a purpose other than the ones listed above, we do so within the legal framework and/or under the Personal Data Protection Law.
What Kind of Data We Collect
At the points where you touch the QNB Finansfaktoring Pages, for example, when you enter our website or use our mobile site, mobile application, or when you interact on social media, we collect data by the following means:
- Your information in the forms filled out by you on the QNB Finansfaktoring Pages (the information provided by you within the scope of the factoring process, including, but not limited to, data such as your T.R. ID No., Tax ID No., address, phone number, name, as well as the data generated by our Company with the said information),
- Your information regarding the information updates you have sent to us,
- Details about your visits to QNB Finansfaktoring pages (other communication data, including but not limited to data such as your internet traffic, location data, etc.),
- Your personal data required for our services that we offer to you,
- Your data regarding your IP address and internet browser information as well as your behavioral preferences,
- Cookies (For detailed information, please review our Cookies Policy at the end of the page.).
Your Rights related to your Personal Data and Transparency
We would like to state, as QNB Finansfaktoring, that we attach the utmost importance to the security of your personal data in our personal data processing activities, which are carried out in accordance with the law within the scope of the factoring services we offer.
The use of your personal data for factoring transactions, your privacy, and the protection of your fundamental rights and freedoms are the basic principles of QNB Finansfaktoring.
In this context, you can obtain information about the personal data that you have submitted to our Company, update them, and request their erasure if legally possible. For these issues and more, please refer to the section "Your rights under Article 11 of the Law" on our Personal Data Protection page.
You can send your suggestions regarding privacy regarding the QNB Finansfaktoring Pages and your requests regarding your personal data to kvkk_bilgi@qnbff.com email address.
Information Security Considerations
QNB Finansfaktoring undertakes to ensure the confidentiality of the customer information it obtains or stores with its factoring service approach and customer-oriented service philosophy in accordance with the legislation within the framework of the following basic rules:
- We obtain and store information from our customers that is mandatory in order to perform factoring operations and that is needed in the services provided.
- Unless it is a legal obligation, customers' information is not shared with any third party or institution without their consent.
- Customer information may be disclosed within the framework of regulations if requested by the regulatory authorities with which our Company is affiliated, as well as by the judicial and administrative authorities.
- In case of making business with different organizations for the purpose of outsourcing support services, we shall ensure that these companies comply with the privacy policy and terms of QNB Finansfaktoring.
- Necessary security measures are taken on information systems to prevent unauthorized access to customer information.
- Access to customer information by the company's personnel is addressed based on the most limited level of authority required for the performance of the work and the principle of separation of duties.
Our Warnings on Policy Changes
In case of changes or additions to the content of this Policy, the latest version of the policy will be posted on our website in order to provide transparency to our users and inform them about how and for what purposes we collect data.
What data do we collect, how do we use it, how do we share it, and how do we ensure its security?
| CATEGORY | DATA TYPE | DESCRIPTION | PURPOSE |
|---|---|---|---|
| LOCATION | Precise location (optional) | It is used to customize branch locations according to the current location. Location information is not required. | App functionality |
| PERSONAL INFO | Phone number | QNB Finansfaktoring collects, reads and writes the telephone number information in order to provide the application information, user information and application functionality, to realize the application and to communicate with the user during the application. This information is mandatory for the functionality of the application. If the information is not received, the application cannot be used. | App functionality, Fraud prevention, security, and compliance |
| PHOTOS AND VIDEOS | Photos | Used to write to the memory of the device when the document is exported and used in QR and photo selection processes. This information is mandatory for application functionality. | App functionality, Fraud prevention, security, and compliance |
| INTERNET ACCESS | Internet | Required for general use of the mobile application. | App functionality |
Your information collected by QNB Finansfaktoring through the mobile application and your information collected in order to detect harmful software in other applications installed on your device where you download our mobile branch are always stored safely and are not disclosed to 3rd parties outside the legal framework. https://webapi.qnbff.com domain name is used by QNB Finans Faktoring A.Ş. and any data you share is confidential and will not be disclosed. The information is saved in the system via webapi.qnbff.
When you use our mobile app or interact on social media, we collect data as follows:
• Your information regarding the information updates you transmit to us,
• Details related to the QNB Finansfaktoring mobile application or mobile site (data such as your internet traffic, location data and other communication data including but not limited to these),
• Your personal data required for our services that we can offer you,
• Provide your IP address and internet browser information and behavioral preferences,
• The information required for the services provided and required in order to fulfil the factoring transactions is received and stored from our customers.
• Unless legally obligated, customer information is not shared with any third party or institution without their consent.
• Customer information may be disclosed within the framework of legal regulations if requested by the regulatory bodies, judicial and executive authorities to which our Company is subject.
• In case of working with different organizations in order to obtain support services, these companies are ensured to comply with the QNB Finansfaktoring privacy policy and conditions.
• Necessary security measures are taken on information systems to prevent unauthorized access to customer information.
• Access to customer information by the Company's personnel is regulated on the basis of the principle of the most limited level of authority and separation of duties required for the performance of the work.
QNB Finansfaktoring collects, reads and writes the telephone number information in order to provide the application information, user information and application functionality, to realize the application and to communicate with the user during the application. This information is mandatory for the functionality of the application. If the information is not received, the application cannot be used.
Your information collected are always stored safely and are not disclosed to 3rd parties outside the legal framework.
| Data Category | Content of Data |
|---|---|
| Identity data | Name surname, Mother-father name, Date of birth, Place of birth, Marital status, Identity card serial sequence number, Turkish identity number etc. |
| Contact data | Address no, E-mail address, Contact address, Registered e-mail address, Telephone number etc. |
| Location data | Location information of the location, etc. |
| Data on visual and audio recordings | Audio Visual and Audio recordings etc. |
Your Rights in relation to your Personal Data
You can obtain information about your personal data that you have submitted to our company, update them and, if legally possible, request its deletion. For these issues and more, you can reach our Customer/Guaranty Clarification Text page from the section "Your rights in accordance with Article 11 of the Law". With your suggestion about the privacy of QNB Finansfaktoring Pages, you can make your requests regarding your personal data through kvkk_bilgi@qnbff.com.
This policy and its contents have been prepared by QNB Finansfaktoring and are the property of QNB Finansfaktoring. All or part of its content cannot be copied, used, shared with third parties, disclosed and reproduced without the prior written approval of QNB Finansfaktoring.
QNB Finans Faktoring A.Ş. Cookies Policy
Our Company uses cookies to provide you with a better online factoring experience on our Company's website while performing the factoring activities that it offers to our valued customers.
What is a Cookie?
Cookies are small electronic files containing information that are added to your device when you visit our site. Cookies are widely used in the virtual world and help to remember the language, settings, etc. information of your device about your visit due to the automatic pre-acceptance of web browsers.
Types of cookies used on our website;
We use 2 types of cookies on our website:
- Temporary Cookies: They are created when users visit our website and remain active during the time they are active on the website, they are deleted spontaneously when the users close the page.
- Persistent Cookies: They are created at the time users visit our website and are not deleted until their validity period expires. These cookies usually allow us to remember our visitors and create an experience specific to them on their next visit.
In general, our purposes for using cookies:
- Recording of user experience and preferences on websites in order to customize their subsequent visits,
- Improving website performance,
- Collecting statistical information in order to carry out more effective marketing activities.
In addition to the cookies we create as a Company, it is possible to improve your user experience within the scope of services received from third parties such as Google, Facebook, etc. and carry out advertising activities in accordance with your preferences.
The confidential information of the users is not stored in any cookies that we use.
If you do not want cookies to be stored on your computer, you can change your cookie usage preferences in the settings section of your browser.